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Services

A complete logistics and supply chain service.

Seven service lines that cover a shipment end to end. Book one of them, or hand us the whole chain and deal with one accountable partner instead of four.

Request a quotation

Origin, destination and what is in the box. A freight coordinator comes back with a routing and an itemised quotation, usually within one working day.

Add cargo details (optional)

A freight coordinator usually replies within one working day. No obligation.

How the seven fit together

Seven lines, and how they divide up.

These are not seven separate businesses. They are the parts a shipment is actually made of, sold separately because very few customers need all of them at once.

Two of the seven are modes: air freight and sea freight answer the question of how the cargo crosses. One is a compliance function — customs clearance decides whether it crosses at all, and on what terms. Two are physical handling: warehousing and distribution hold goods at either end of the journey, and packing and moving prepare things that cannot simply be strapped to a pallet. One is a specialism, project cargo and heavy lift, for consignments that will not fit a standard box or a standard plan. The seventh, door-to-door logistics, is not really a separate service — it is the other six run under a single instruction and a single invoice.

Most first conversations start somewhere in the middle. A buyer has agreed a term with a supplier and needs the freight leg priced. An exporter has a customer waiting and wants to know whether air is worth the difference. A plant has a machine coming in and no idea which certificate it attracts. Any of those is a reasonable place to begin. What we do ask is that you describe the whole journey even when you only want one leg quoted, because a routing chosen to suit the leg you asked about can quietly cost you money on the leg you did not.

Each service page goes further than the card above it: what the service covers, what drives its cost, where it typically goes wrong, and the questions customers actually put to us. If you are weighing us against another forwarder, that detail is the useful part. A rate is easy to quote and hard to hold; how a service is run is what tells you whether the rate survives contact with a real shipment.

Not sure which line you need? Start with the lane and the deadline. Where the cargo is going and when it has to be there narrows the options faster than any description of the cargo itself — and it is the first thing we would ask you on a call in any case.

One partner, whole chain

The services join up — that is the point.

Buying freight from one company, clearance from another and delivery from a third looks cheaper line by line. It stops looking cheaper the first time a shipment sits because a handover was nobody’s job. When one team owns the cargo from the supplier’s floor to the final door, the handovers are internal.

  • One coordinator who knows your shipment by name
  • Customs cleared in-house, not subcontracted
  • One itemised quotation that matches the invoice
  • Bad news early — before your customer hears it
How it works

Four steps, whatever the mode.

Enquiry and routing

You tell us the cargo, the lane and the deadline. We come back with the routing options that fit and what each one costs.

Booking and documents

We book the space and prepare the paperwork so nothing stalls at the gate.

Collection and clearance

Cargo is collected, packed if needed, and cleared by our own team rather than a third party.

Delivery and proof

We track it to the destination door and close the file with the documents you need.

Choosing a mode

Air or sea: how the choice is really made.

The instinct is to treat this as a price question with a speed premium bolted on. In practice it is a working-capital question. Ocean freight is cheap to buy and expensive to wait for — your money sits inside a steel box for weeks, and the goods earn nothing while they float. Air freight is expensive to buy and cheap to wait for. On low-value, high-volume cargo the ocean wins comfortably; on high-value or short-shelf-life cargo the arithmetic often flips, and the flight pays for itself in stock that never had to be financed.

Volume settles much of the rest. Below two or three cubic metres, the handling costs buried in an LCL consolidation start eating the saving, and air is competitive on more lanes than people expect. Above a full container load, nothing beats the ocean per unit shipped. The Gulf lanes blur the line entirely — a sailing from Nhava Sheva to Jebel Ali is short enough that sea rarely loses time in a way that changes a business decision.

Then there is the cargo itself. Lithium batteries, aerosols, certain chemicals and anything carrying a dangerous-goods classification are simpler and cheaper by sea where the timeline allows, because the air rules are stricter and the surcharges are real. Temperature-sensitive goods can go either way, in a reefer container or on a temperature-managed air routing, and what decides it is usually how long the product tolerates a chain that somebody else controls.

The question Points to air Points to sea
The deadline Days matter, or a line is standing still Weeks are acceptable and already planned for
Value per cubic metre High — freight is a small share of the goods Low — freight is a large share of the goods
Volume Part-loads, samples, single pallets Full containers, or enough volume to fill one
What the cargo is Perishables, urgent spares, launch stock Machinery, bulk, household goods, project pieces
Exposure to delay Tighter windows, less time in congested ports Longer transit, more chances for a schedule to move

On genuinely urgent shipments the honest answer is often both: the critical portion flown so the line keeps running, the balance shipped so the order does not cost a fortune. We will price that split rather than pretend a consignment has to travel one way.

A first shipment, end to end

What the first one actually feels like.

The enquiry, and the shape of the answer.

You send the lane, the cargo and the date. What comes back is two or three routings rather than one, because the comparison that matters is not between forwarders — it is between a direct sailing that costs more, a transhipment that costs less and lands a week later, and an air option that exists if the date can move. Choosing between them is your call. Laying them out so the trade-off is visible is ours.

Booking, and the paperwork that has to come first.

Once a routing is agreed we book the space and open the documents. On an export that means the commercial invoice and packing list checked against one another, the shipping bill prepared, and any commodity-specific certificate identified while there is still time to obtain it. This is the stage where a first shipment usually discovers something: a licence nobody mentioned, a description too vague to classify, or an Incoterm that does not match what the buyer believes was agreed.

Collection and origin handling.

Cargo is collected on an agreed slot and, where we are packing it, packed to travel rather than to look tidy. Weights and dimensions are verified here rather than carried over from the enquiry, because the gap between what a customer estimated and what the weighbridge says is the most common reason an invoice ends up differing from a quotation.

In transit — the quiet part.

The shipment gates in, sails or flies, and the file goes quiet for a while. We track the booking rather than waiting for a carrier to volunteer news, and you hear from us at each milestone. If a sailing is rolled or a flight offloaded you hear that on the day it happens, together with what we propose to do about it — which is a different experience from refreshing a tracking page.

Clearance and delivery at the far end.

The entry is filed before arrival wherever the destination permits it, so the cargo is not accruing storage while a document is chased. Duty is paid or deferred according to the term, the goods are released, and the last leg is booked into a delivery slot that suits the receiver rather than the first vehicle that happens to be free.

Closing the file.

You get the documents the shipment generated — the transport document, the entry, the proof of delivery, and an invoice that reads against the quotation. On a first shipment we also tell you what we would do differently next time: a different gateway, a tighter packing specification, a booking placed a week earlier. That conversation is where a lane starts getting cheaper.

Fit

Which line suits which kind of shipper.

A rough map for anyone deciding where to start. Treat it as a guide rather than a rule — a single shipment often draws on three of these at once, which is exactly why they sit under one roof.

Service Typically the right call for
International air freight Urgent spares, perishables, samples and launch stock — wherever the cost of arriving late is larger than the cost of flying.
International sea freight (FCL & LCL) Regular import and export volume, machinery, household goods, and anything where the freight bill is a meaningful share of the landed cost.
Customs clearance & trade compliance Businesses whose freight is arranged elsewhere but whose entries keep getting queried, and first-time importers who need the classification settled before the vessel arrives.
Warehousing & distribution Importers holding stock close to a market, exporters whose goods are ready before the sailing is, and anyone whose delivery schedule refuses to match their shipping schedule.
Project cargo & heavy lift Plant, transformers, generators and structural sections — cargo that needs a route survey, a lifting plan and permissions long before it needs a rate.
Door-to-door logistics Anyone who would rather hold one supplier accountable than manage four, and any lane where a handover has already gone wrong once.
Packing, office moves & mobility Office moves, employee moves and household goods — cargo where the packing standard, not the freight rate, decides whether it arrives intact.
Where they run

The gateways these services work through.

A service line is only as real as the places it operates. On the ocean side we book through Nhava Sheva and Mundra on the west coast, Chennai on the east and Cochin in the south — between them they carry most of what our customers ship. On the air side we work the cargo terminals at Mumbai, Delhi, Bengaluru, Chennai, Hyderabad and Kochi. Which gateway suits you is a question about your factory and your lane rather than about where our offices happen to be: a shipper in Coimbatore rarely wants a west-coast port, and a consignment bound for a Gulf buyer rarely wants a long inland haul before it starts.

At the far end the pattern reverses. Clearance and final delivery run through agents in the destination country, picked for the lane rather than inherited from a network, and held to the same milestone reporting we use here. Where a lane is new to us we say so, and you are told who is handling your cargo at the other end before you book rather than after something has gone sideways.

Moving a home, not a consignment

If you are moving a household, start over here.

Everything above is written for cargo — consignments, containers, commercial terms. Moving a home is a different job with a different vocabulary, so it has its own part of this site rather than a paragraph bolted onto a freight page. The crews, the packing standard and the customs treatment of personal effects all differ from their commercial equivalents.

The two halves of the business share the same offices and the same coordinator model. What changes is what is inside the box, not who is looking after it — and if a household move also needs commercial cargo shipped, both run on one file.

Request a quotation

Tell us the lane. We will quote it.

Whichever service brought you here, the quotation starts the same way: origin, destination and what is in the box. A freight coordinator comes back with a routing and an itemised quotation, usually within one working day.

  • Itemised quotation — every line explained
  • Carrier-neutral routing, chosen for your cost
  • In-house customs filing at both ends
  • One named coordinator per file
Get started

Tell us what you are shipping.

Send us the cargo, the origin and destination, and the date you need it there. We will come back with a practical routing and a clear quotation — not a form letter.